25-Day Replacement Warranty
We provide a full 25-day replacement warranty for any tool access issues. If your access stops working within 25 days of delivery, we'll replace it, as long as it continues to work through the month for shared subscriptions.
How to Request a Replacement
Message us on WhatsApp with:
- A short description of the issue
- Proof of order (screenshot or email confirmation)
We process requests promptly, typically within 24 hours.
What We Offer
We may replace your access with new credentials or provide an alternative working access to the same tool at no additional cost.
Exclusions
Replacement is not available if you violate the device policy (using more than 2 devices), share credentials publicly, or misuse the access.
Important for Support
Please keep your order confirmation email as proof of purchase. This is required by customer support and helps speed up the replacement process.